Customer service & support

We know how important your web hosting and email are to you and your business. We also know that sometimes understanding WHAT things are and HOW to use them can be confusing and even frustrating.

Supporting our customers is a major focus at Hostcake and we believe our responsive support sets us apart from other web hosting companies. So please feel WELCOME to contact us if you need help!

  • Enquiry form

    Just got a general enquiry, or want more info on web hosting, SSL certificates or domain names? Please fill in the enquiry form and we’ll get back to you as soon as we can.

  • Knowledge base

    If you have a technical question or problem, look here first for answers. Our comprehensive and growing Knowledge Base is not some collection of “How-Tos” written by IT geeks, but a refreshing Plain English “go-to” where you will feel comfortable and reassured. Find answers here

  • Client portal

    If you can’t find a solution in the Knowledge Base, please create a Support Request via the Client Support Portal. We will quickly acknowledge your request and get back to you with a response. Your Portal will allow you to track the progress of your request and help us communicate with you in an efficient and personalised manner. Log in here

  • Call us

    For URGENT issues feel free to contact us by telephone on (07) 3851 4786 (Monday to Friday EST 9.00 am to 5.00pm). After hours calls will divert to an on-call technician mobile.

  • Facebook

    We also have an active Facebook page for latest technical tips, news, links and queries – “like us” and get connected!